{"id":32365,"date":"2017-03-06T15:23:58","date_gmt":"2017-03-06T20:23:58","guid":{"rendered":"http:\/\/www.mymusicstaff.com\/?p=32365"},"modified":"2025-10-21T15:39:55","modified_gmt":"2025-10-21T15:39:55","slug":"help","status":"publish","type":"post","link":"https:\/\/www.mymusicstaff.com\/fr\/help\/","title":{"rendered":"Help!"},"content":{"rendered":"<p><a href=\"http:\/\/www.mymusicstaff.com\/wp-content\/uploads\/2017\/03\/mms-blog-mar-6-2017-01.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-32379\" src=\"http:\/\/www.mymusicstaff.com\/wp-content\/uploads\/2017\/03\/mms-blog-mar-6-2017-01.png\" alt=\"mms-blog-mar-6-2017-01\" width=\"484\" height=\"253\" srcset=\"https:\/\/www.mymusicstaff.com\/wp-content\/uploads\/2017\/03\/mms-blog-mar-6-2017-01.png 484w, https:\/\/www.mymusicstaff.com\/wp-content\/uploads\/2017\/03\/mms-blog-mar-6-2017-01-300x157.png 300w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><\/a><\/p>\n<p>Hi Everyone! Today, we&rsquo;re launching a new self-help tool that replaces the old popups that we were using. This allows you to quickly get the help you need from within the app! This new help system provides a number of benefits:<\/p>\n<ul>\n<li>All the FAQ information that was available on our site is now contained within the help system directly, so there&rsquo;s one central place for all our documentation (in-app!).<\/li>\n<li>The help will persist from page-to-page, so if you&rsquo;re following instructions that take you across several pages, the help will open again as you navigate the site.<\/li>\n<li>Many of the old help popups contained out of date or inaccurate information. This new help system is easier for us to keep up-to-date, so it will be updated more frequently and we&rsquo;ll be able to keep the information accurate even as the site changes week to week.<\/li>\n<\/ul>\n<p>Can&rsquo;t quite figure something out? Do you need to contact support? Click <i class=\"fa fa-question-circle\"> Help<\/i> in the top-right corner of your My Music Staff account.<\/p>\n<div class=\"alert alert-info\">This new help system is in the trial phase. Does it help? Let us know what you think!<\/div>\n<p>Other changes include:<\/p>\n<ul>\n<li>The \u00ab\u00a0<strong>Past Notes<\/strong>\u00a0\u00bb popup now includes previous <strong>Group Notes<\/strong> if available.<\/li>\n<li>If you select the \u00ab\u00a0<strong>New Category<\/strong>\u00a0\u00bb option when adding a charge\/discount to a family account, My Music Staff will now accept an existing category name if you enter a category that already exists.<\/li>\n<li>In the Student Portal, toggling between \u00ab\u00a0<strong>Day<\/strong>\u00a0\u00bb and \u00ab\u00a0<strong>Week<\/strong>\u00a0\u00bb mode now displays the agenda style view (with the schedule spaced out, rather than condensed). The day\/week views also use the teacher&rsquo;s start time (rather than a default of 7AM).<\/li>\n<li>Fixed an issue with our alternate SMS provider that would prevent SMS messages from being sent if the studio name contained special characters.<\/li>\n<\/ul>\n<blockquote><p><strong>Did you know? <\/strong>On the <strong>Families &amp; Invoices<\/strong> page, we&rsquo;ve added a new \u00ab\u00a0<strong>Categories<\/strong>\u00a0\u00bb option that enables you to create new charge categories (that are not tied to the calendar). This makes it easier to add a category for books or other materials that you charge families for.<\/p><\/blockquote>\n<div class=\"alert alert-info\"><strong>Please note:<\/strong> If you require technical assistance please contact our support team at <a href=\"mailto:support@mymusicstaff.com\">support@mymusicstaff.com.<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hi Everyone! Today, we&rsquo;re launching a new self-help tool that replaces the old popups that we were using. This allows you to quickly get the &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Help!\" class=\"read-more button\" href=\"https:\/\/www.mymusicstaff.com\/fr\/help\/#more-32365\" aria-label=\"En savoir plus sur Help!\">Read More<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[64],"tags":[],"class_list":["post-32365","post","type-post","status-publish","format-standard","hentry","category-product-features"],"_links":{"self":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/posts\/32365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/comments?post=32365"}],"version-history":[{"count":2,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/posts\/32365\/revisions"}],"predecessor-version":[{"id":77951,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/posts\/32365\/revisions\/77951"}],"wp:attachment":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/media?parent=32365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/categories?post=32365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/tags?post=32365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}