{"id":72028,"date":"2022-06-29T18:38:12","date_gmt":"2022-06-29T18:38:12","guid":{"rendered":"https:\/\/mmsnew.dev.onpressidium.com\/contact\/"},"modified":"2026-07-28T19:44:13","modified_gmt":"2026-07-28T19:44:13","slug":"reach-support","status":"publish","type":"page","link":"https:\/\/www.mymusicstaff.com\/fr\/reach-support\/","title":{"rendered":"Contactez le soutien"},"content":{"rendered":"\n<style>\n.mms-contact-page {\n  font-family: 'Poppins', sans-serif;\n  background: linear-gradient(180deg, #ffffff 0%, #f8fbfd 100%);\n  overflow: hidden;\n}\n.mms-hero {\n  position: relative;\n  background: #2da7df;\n  min-height: clamp(260px, 34vw, 420px);\n  display: flex;\n  align-items: center;\n  overflow: hidden;\n}\n.mms-hero::before {\n  content: \"\";\n  position: absolute;\n  width: clamp(220px, 32vw, 460px);\n  height: clamp(220px, 32vw, 460px);\n  right: clamp(-90px, -6vw, -40px);\n  top: clamp(-120px, -8vw, -60px);\n  background: rgba(243,180,27,0.92);\n  border-radius: 50%;\n  box-shadow: 0 28px 80px rgba(0,0,0,0.08);\n}\n.mms-hero::after {\n  content: \"\";\n  position: absolute;\n  left: 0;\n  right: 0;\n  bottom: -1px;\n  height: clamp(46px, 7vw, 96px);\n  background: #ffffff;\n  clip-path: ellipse(72% 74% at 50% 100%);\n}\n.mms-hero-inner {\n  width: min(1120px, calc(100% - 40px));\n  margin: 0 auto;\n  position: relative;\n  z-index: 1;\n  display: grid;\n  grid-template-columns: minmax(0, 1fr) minmax(280px, 420px);\n  gap: clamp(28px, 5vw, 72px);\n  align-items: center;\n  padding: clamp(140px, 14vw, 184px) 0 clamp(80px, 10vw, 130px);\n}\n.mms-hero h1 {\n  font-family: 'Poppins', sans-serif;\n  font-size: clamp(42px, 6vw, 72px);\n  line-height: 0.98;\n  letter-spacing: -0.045em;\n  font-weight: 800;\n  color: #072f4c;\n  margin: 0 0 18px;\n}\n.mms-hero h1 span { display: block; }\n.mms-hero-copy {\n  max-width: 560px;\n  font-size: clamp(16px, 1.45vw, 19px);\n  line-height: 1.75;\n  color: rgba(7,47,76,0.8);\n  margin: 0;\n}\n.mms-hero-art {\n  position: relative;\n  min-height: 260px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n.mms-hero-image {\n  position: relative;\n  z-index: 2;\n  width: min(440px, 100%);\n  height: auto;\n  display: block;\n  filter: drop-shadow(0 24px 48px rgba(0,0,0,0.14));\n}\n@media (max-width: 820px) {\n  .mms-hero-inner {\n    width: min(100% - 44px, 680px);\n    gap: 30px;\n    padding: clamp(150px, 26vw, 190px) 0 clamp(92px, 18vw, 128px);\n    grid-template-columns: 1fr;\n    text-align: center;\n  }\n  .mms-hero-copy { margin: 0 auto; }\n  .mms-hero h1 { font-size: clamp(44px, 11vw, 64px); margin-bottom: 18px; }\n  .mms-hero-copy { max-width: 560px; font-size: clamp(17px, 4.3vw, 22px); line-height: 1.55; }\n  .mms-hero-art { display: flex; min-height: 150px; margin-top: 0; }\n  .mms-hero-image { width: min(240px, 66vw); }\n  .mms-hero::before { display: none; }\n}\n@media (max-width: 600px) {\n  .mms-hero-inner { padding-top: clamp(160px, 30vw, 200px); }\n  .mms-body { padding-left: 20px; padding-right: 20px; margin-top: -72px; }\n  .mms-form-card { border-radius: 24px 24px 0 0; padding: 34px 28px 38px; }\n  .mms-form-card h2 { font-size: clamp(32px, 9vw, 42px); line-height: 1.05; margin-bottom: 14px; }\n  .mms-form-card .mms-form-sub { font-size: clamp(17px, 4.4vw, 21px); line-height: 1.55; margin-bottom: 34px; }\n  .mms-form-card .kb-form-wrap .kb-form { gap: 22px !important; }\n  .mms-form-card .kb-form-wrap label { font-size: 16px; margin-bottom: 10px; }\n  .mms-form-card .kb-form-wrap .kb-field { min-height: 58px !important; border-radius: 14px !important; font-size: 16px !important; }\n  .mms-form-card .kb-form-wrap textarea.kb-field { min-height: 150px !important; }\n}\n.mms-body {\n  position: relative;\n  padding: 0 20px clamp(56px, 8vw, 96px);\n  margin-top: clamp(-84px, -7vw, -48px);\n  z-index: 2;\n}\n.mms-inner { max-width: 980px; margin: 0 auto; position: relative; }\n\n\/* -- Form Card -- *\/\n.mms-form-card {\n  background: #ffffff;\n  border-radius: 28px;\n  box-shadow: none;\n  padding: clamp(36px, 5vw, 58px) clamp(24px, 5vw, 58px) clamp(34px, 4vw, 46px);\n  margin-bottom: 24px;\n}\n.mms-form-card h2 {\n  font-family: 'Poppins', sans-serif;\n  font-size: clamp(26px, 3vw, 34px);\n  line-height: 1.15;\n  font-weight: 800;\n  color: #072f4c;\n  letter-spacing: -0.035em;\n  margin: 0 0 10px;\n}\n.mms-form-card .mms-form-sub {\n  font-size: 15px;\n  color: #97a8b4;\n  margin: 0 0 32px;\n  line-height: 1.7;\n  max-width: 720px;\n}\n\n\/* -- Kadence Form Layout -- *\/\n.mms-form-card .kb-form-wrap .kb-form { display: flex !important; flex-wrap: wrap !important; gap: 18px 20px !important; }\n.mms-form-card .kb-form-wrap .kadence-blocks-form-field { margin-bottom: 0 !important; padding: 0 !important; float: none !important; }\n.mms-form-card .kb-form-wrap .kb-field-desk-width-50 { width: calc(50% - 10px) !important; flex: 0 0 calc(50% - 10px) !important; }\n.mms-form-card .kb-form-wrap .kb-field-desk-width-100 { width: 100% !important; flex: 0 0 100% !important; }\n@media (max-width: 600px) {\n  .mms-form-card .kb-form-wrap .kb-field-desk-width-50 { width: 100% !important; flex: 0 0 100% !important; }\n}\n.mms-form-card .kb-form-wrap label {\n  display: block; font-size: 13px; font-weight: 600; color: #072f4c; margin-bottom: 6px; font-family: 'Poppins', sans-serif;\n}\n.mms-form-card .kb-form-wrap label .required { color: #f3b41b; margin-left: 2px; }\n.mms-form-card .kb-form-wrap .kb-field {\n  width: 100% !important;\n  min-height: 48px !important;\n  box-sizing: border-box !important;\n  font-family: 'Poppins', sans-serif !important;\n  font-size: 14px !important;\n  color: #072f4c !important;\n  background: #f4f9fd !important;\n  border: 1.5px solid #b8ddf2 !important;\n  border-radius: 10px !important;\n  padding: 12px 16px !important;\n  transition: border-color 0.2s, box-shadow 0.2s, background 0.2s !important;\n  outline: none !important;\n  box-shadow: none !important;\n  -webkit-appearance: none !important;\n}\n.mms-form-card .kb-form-wrap .kb-field:focus {\n  border-color: #2da7df !important;\n  background: #ffffff !important;\n  box-shadow: 0 0 0 3px rgba(45,167,223,0.15) !important;\n}\n.mms-form-card .kb-form-wrap textarea.kb-field { min-height: 130px !important; resize: vertical !important; }\n.mms-form-card .kb-form-wrap .kb-submit-field {\n  width: 100% !important; flex: 0 0 100% !important; display: flex !important; justify-content: flex-start !important; margin-bottom: 0 !important; padding-bottom: 0 !important;\n}\n.mms-form-card .kb-form-wrap .kb-forms-submit {\n  font-family: 'Poppins', sans-serif !important;\n  font-size: 15px !important;\n  font-weight: 700 !important;\n  color: #072f4c !important;\n  background: #f3b41b !important;\n  border: none !important;\n  border-radius: 50px !important;\n  padding: 14px 28px !important;\n  cursor: pointer !important;\n  transition: background 0.2s !important;\n  box-shadow: none !important;\n}\n.mms-form-card .kb-form-wrap .kb-forms-submit:hover { background: #f9cc67 !important; }\n.mms-form-card .kb-form-wrap .kb-forms-submit:focus-visible { outline: 3px solid rgba(45,167,223,0.30) !important; outline-offset: 4px !important; }\n@media (hover: none) { .mms-form-card .kb-form-wrap .kb-forms-submit:hover { transform: none !important; } }\n.grecaptcha-badge { visibility: visible !important; }\n\n\/* -- Info Cards -- *\/\n.mms-info-row { display: grid; grid-template-columns: repeat(3, 1fr); gap: 24px; margin-bottom: 0; }\n@media (max-width: 700px) { .mms-info-row { grid-template-columns: 1fr; } }\n.mms-info-card { background: #f4f9fd; border-radius: 24px; padding: 30px; position: relative; transition: background 0.2s; }\n.mms-info-card:hover { background: #eaf6fc; }\n.mms-info-head { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }\n.mms-info-head .mms-info-icon { margin-bottom: 0; flex-shrink: 0; }\n.mms-info-icon {\n  width: 46px; height: 46px; background: rgba(45,167,223,0.16); border-radius: 14px; display: flex; align-items: center; justify-content: center; margin-bottom: 16px;\n}\n.mms-info-icon svg { width: 20px; height: 20px; stroke: #2da7df; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; overflow: visible; }\n.mms-info-card h3 { font-family: 'Poppins', sans-serif; font-size: 20px; font-weight: 800; color: #072f4c; margin: 0; }\n.mms-info-card p { font-family: 'Poppins', sans-serif; font-size: 13.5px; color: #072f4c; line-height: 1.75; margin: 0; }\n.mms-info-card address { font-family: 'Poppins', sans-serif; font-size: 13.5px; color: #072f4c; line-height: 1.75; margin: 0; font-style: normal; }\n.mms-info-card a { font-family: 'Poppins', sans-serif; font-size: 13.5px; color: #072f4c; line-height: 1.75; text-decoration: none; transition: color 0.15s; }\n.mms-info-card a:hover { color: #2da7df; }\n.mms-hours-badge {\n  display: inline-block; font-size: 11px; font-weight: 700; color: #072f4c; background: rgba(243,180,27,0.20); border-radius: 999px; padding: 4px 10px; margin-top: 10px; font-family: 'Poppins', sans-serif;\n}\n<\/style>\n\n\n<div class=\"gb-container gb-container-rspf01 mms-contact-page alignfull\">\n<div class=\"gb-container gb-container-rspf02 mms-hero\">\n<div class=\"gb-container gb-container-rspf03 mms-hero-inner\">\n<div class=\"gb-container gb-container-rspf04 mms-hero-content\">\n\n<h1 class=\"wp-block-heading\">Besoin d&#8217;aide?<span>Nous sommes l&agrave;.<\/span><\/h1>\n\n\n\n<p class=\"mms-hero-copy wp-block-paragraph\">Que vous utilisiez d&eacute;j&agrave; My Music Staff ou que vous soyez simplement en train de d&eacute;couvrir nos outils, notre \u00e9quipe est l&agrave; pour r&eacute;pondre &agrave; vos questions et vous guider.<\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-rspf05 mms-hero-art\">\n\n<figure class=\"gb-block-image gb-block-image-rspfimg01\"><img loading=\"lazy\" decoding=\"async\" width=\"732\" height=\"595\" class=\"gb-image gb-image-rspfimg01 mms-hero-image\" src=\"https:\/\/www.mymusicstaff.com\/wp-content\/uploads\/2026\/04\/mms-contact-header@2x.png\" alt=\"Illustration de soutien My Music Staff\" srcset=\"https:\/\/www.mymusicstaff.com\/wp-content\/uploads\/2026\/04\/mms-contact-header@2x.png 732w, https:\/\/www.mymusicstaff.com\/wp-content\/uploads\/2026\/04\/mms-contact-header@2x-300x244.png 300w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/figure>\n\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-rspf06 mms-body\">\n<div class=\"gb-container gb-container-rspf07 mms-inner\">\n\n<div class=\"gb-container gb-container-rspf08 mms-form-card\">\n\n<h2 class=\"wp-block-heading\">Envoyez-nous un message<\/h2>\n\n\n\n<p class=\"mms-form-sub wp-block-paragraph\">&Eacute;crivez-nous pour toute question concernant le soutien, la facturation, la configuration, les ventes ou tout autre sujet.<\/p>\n\n\n<style>.kb-form input.kadence-blocks-field.verify{opacity:0.0;position:absolute;top:0.0;left:0.0;width:0.0;height:0.0;z-index:-1;}<\/style>\n<div class=\"wp-block-kadence-form kadence-form-33_9f2c4a-08 kb-form-wrap\"><form class=\"kb-form\" action=\"\" method=\"post\"><div class=\"kadence-blocks-form-field kb-field-desk-width-50 kb-input-size-standard\"><label for=\"kb_field_33_9f2c4a-08_0\">Nom<span class=\"required\">*<\/span><\/label><input name=\"kb_field_0\" id=\"kb_field_33_9f2c4a-08_0\" data-label=\"Nom\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-0\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-1 kb-field-desk-width-50 kb-input-size-standard\"><label for=\"kb_field_33_9f2c4a-08_1\">Courriel<span class=\"required\">*<\/span><\/label><input name=\"kb_field_1\" id=\"kb_field_33_9f2c4a-08_1\" data-label=\"Courriel\" type=\"email\" placeholder=\"\" value=\"\" data-type=\"email\" class=\"kb-field kb-text-style-field kb-email-field kb-field-1\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-4 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_33_9f2c4a-08_4\">Comment pouvons-nous vous aider ?<span class=\"required\">*<\/span><\/label><select name=\"kb_field_4\" id=\"kb_field_33_9f2c4a-08_4\" data-label=\"Comment pouvons-nous vous aider ?\" data-type=\"select\" class=\"kb-field kb-select-style-field kb-select-field kb-field-4\" data-required=\"yes\"><option value=\"\" disabled selected>S\u00e9lectionnez une option&#8230;<\/option><option value=\"Je n\u2019arrive pas \u00e0 acc\u00e9der \u00e0 mon compte\">Je n&#8217;arrive pas &agrave; acc&eacute;der &agrave; mon compte<\/option><option value=\"Je n\u2019arrive pas \u00e0 envoyer des factures ou \u00e0 percevoir des paiements\">Je n&#8217;arrive pas &agrave; envoyer des factures ou &agrave; percevoir des paiements<\/option><option value=\"Quelque chose ne fonctionne pas\">Quelque chose ne fonctionne pas<\/option><option value=\"J\u2019ai besoin d\u2019aide pour la configuration\">J&#8217;ai besoin d&#8217;aide pour la configuration<\/option><option value=\"J\u2019ai une question ou je souhaite partager mes commentaires\">J&#8217;ai une question ou je souhaite partager mes commentaires<\/option><\/select><\/div><div class=\"kadence-blocks-form-field kb-form-field-3 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_33_9f2c4a-08_3\">Message<span class=\"required\">*<\/span><\/label><textarea name=\"kb_field_3\" id=\"kb_field_33_9f2c4a-08_3\" data-label=\"Message\" type=\"textarea\" placeholder=\"\" data-type=\"textarea\" class=\"kb-field kb-text-style-field kb-textarea-field kb-field-3\" rows=\"4\" data-required=\"yes\"><\/textarea><\/div><input type=\"hidden\" name=\"_kb_form_id\" value=\"33_9f2c4a-08\"\/><input type=\"hidden\" name=\"_kb_form_post_id\" value=\"72028\"\/><input type=\"hidden\" name=\"action\" value=\"kb_process_ajax_submit\"\/><input type=\"hidden\" name=\"recaptcha_response\" class=\"kb_recaptcha_response kb_recaptcha_33_9f2c4a-08\"\/><label class=\"kadence-verify-label\">Email<input class=\"kadence-blocks-field verify\" type=\"text\" name=\"_kb_verify_email\" autocomplete=\"new-password\" aria-hidden=\"true\" placeholder=\"Email\" tabindex=\"-1\" data-1p-ignore=\"true\" data-lpignore=\"true\" \/><\/label><div class=\"kadence-blocks-form-field kb-submit-field kb-field-desk-width-100\"><button class=\"kb-forms-submit button kb-button-size-standard kb-button-width-auto\">Envoyer<\/button><\/div><\/form><\/div>\n<noscript><div class=\"kadence-blocks-form-message kadence-blocks-form-warning\">Veuillez activer JavaScript dans votre navigateur pour envoyer le formulaire.<\/div><style>.kadence-form-33_9f2c4a-08 .kadence-blocks-form-field.kb-submit-field { display: none; }<\/style><\/noscript>\n<\/div>\n\n<div class=\"gb-container gb-container-rspf09 mms-info-row\">\n\n<div class=\"gb-container gb-container-rspf10 mms-info-card\">\n\n<div class=\"mms-info-head\"><div class=\"mms-info-icon\">\n  <svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\n<\/div>\n<h3>Heures de soutien<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Du lundi au vendredi<br>9 h &agrave; 16 h 30 HE<\/p>\n\n\n\n<span class=\"mms-hours-badge\">Heure de l&#8217;Est<\/span>\n\n<\/div>\n\n<div class=\"gb-container gb-container-rspf11 mms-info-card\">\n\n<div class=\"mms-info-head\"><div class=\"mms-info-icon\">\n  <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M20.5 16.8v2.7a1.8 1.8 0 0 1-2 1.8A17.8 17.8 0 0 1 3.2 6a1.8 1.8 0 0 1 1.8-2h2.7a1.8 1.8 0 0 1 1.8 1.5c.1.9.3 1.7.6 2.5a1.8 1.8 0 0 1-.4 1.9l-1.1 1.1a14.5 14.5 0 0 0 5.9 5.9l1.1-1.1a1.8 1.8 0 0 1 1.9-.4c.8.3 1.6.5 2.5.6a1.8 1.8 0 0 1 1.5 1.8z\"\/><\/svg>\n<\/div>\n<h3>T\u00e9l\u00e9phone et courriel<\/h3><\/div>\n\n\n\n<p>\n  <a href=\"mailto:support@mymusicstaff.com\">support@mymusicstaff.com<\/a><br>\n  <a href=\"tel:+18887326134\">1-888-732-6134<\/a> <small style=\"color:#97a8b4;font-size:12px\">(\u00c9.-U. et Canada)<\/small><br>\n  <a href=\"tel:+442039667794\">0203 966 7794<\/a> <small style=\"color:#97a8b4;font-size:12px\">(R.-U.)<\/small><br>\n  <a href=\"tel:+19059638780\">+1-905-963-8780<\/a> <small style=\"color:#97a8b4;font-size:12px\">(international)<\/small>\n<\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-rspf12 mms-info-card\">\n\n<div class=\"mms-info-head\"><div class=\"mms-info-icon\">\n  <svg viewBox=\"0 0 24 24\"><path d=\"M21 10c0 7-9 13-9 13S3 17 3 10a9 9 0 0118 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\n<\/div>\n<h3>Adresse postale<\/h3><\/div>\n\n\n\n<address>My Music Staff<br>880 Laurentian Dr, Unit 2<br>Burlington, ON<br>Canada L7N 3V6<\/address>\n\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Besoin d&#8217;aide?Nous sommes l&agrave;. Que vous utilisiez d&eacute;j&agrave; My Music Staff ou que vous soyez simplement en train de d&eacute;couvrir nos outils, notre \u00e9quipe est &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Contactez le soutien\" class=\"read-more button\" href=\"https:\/\/www.mymusicstaff.com\/fr\/reach-support\/#more-72028\" aria-label=\"En savoir plus sur Contactez le soutien\">Read More<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-72028","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/pages\/72028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/comments?post=72028"}],"version-history":[{"count":5,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/pages\/72028\/revisions"}],"predecessor-version":[{"id":79755,"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/pages\/72028\/revisions\/79755"}],"wp:attachment":[{"href":"https:\/\/www.mymusicstaff.com\/fr\/wp-json\/wp\/v2\/media?parent=72028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}